FAQ
Questions, answered plainly.
How requests work, what happens after you send one, and what this website does and does not do.
- Can I book and pay on this website?
- No. The website only collects your travel request. A travel specialist contacts you with options, and any booking is arranged directly with you. No payment details are ever collected through this site.
- What happens after I send a request?
- You receive a request reference straight away. A travel specialist reviews your details and contacts you by phone or email with suitable options. Nothing is booked until you have agreed to it.
- Does sending a request mean my trip is confirmed?
- No. A request is not a booking or a reservation. It simply tells our team what you need so they can look into options for you.
- Why don't you show prices on the website?
- Fares, room rates and transfer costs change constantly and depend on your exact dates and requirements. Rather than show figures that may not be available, a specialist gives you current options when they contact you.
- Which services can you help with?
- Flights, hotel stays, cabs and airport transfers. You can request one of these, or tell us about the whole trip through the contact form and we will coordinate it.
- Do you handle visas or entry requirements?
- No. Entry and transit requirements depend on your nationality and destination, and they change. Please check the official government guidance for your route. We help with the travel arrangements themselves.
- What is my request reference for?
- It identifies your request. Quote it if you contact us about that trip, so a specialist can find your details quickly.
- Can I change or withdraw a request?
- Yes. Contact us and quote your request reference. Because nothing is booked until you agree to it, withdrawing a request costs nothing.
Enquiry
Have a question? Ask us.
Leave your details and a Nexora travel specialist will get back to you about flights, stays, cabs or a whole trip.