PRIVACY POLICY

Effective Date: September 22, 2026

Nexora Destinations (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and travel-related services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on the services you request, we may collect the following categories of information.

A. Personal Information

• Full name.
• Email address.
• Telephone number.
• Country and general location information.
• Other contact details you voluntarily provide.

B. Travel Information

When you request a travel service, we may collect information such as:

• Departure and destination cities.
• Travel dates and preferred times.
• Number of passengers.
• Passenger names and details required for a reservation.
• Hotel preferences and accommodation requirements.
• Car rental dates, locations, and driver-related information.
• Special requests relevant to your booking.

We will request information appropriate to the service being arranged.

C. Communication Information

We may retain information contained in communications you send to us, including inquiries, booking requests, customer service messages, and complaints.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website features and technologies in use.

This may include:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and interactions with our website.
• Date, time, and diagnostic information.

Cookies and similar technologies may be used where applicable and permitted by law.

2. How We Use Your Information

We may use personal information to:

• Respond to travel inquiries.
• Search for available flights, hotels, and rental vehicles.
• Prepare quotations and travel options.
• Process reservations after the required customer approval.
• Communicate booking confirmations and updates.
• Provide customer support.
• Process cancellations, modifications, and refund requests.
• Maintain business records.
• Detect and prevent fraud, misuse, and security incidents.
• Improve our website and services.
• Meet legal, regulatory, accounting, and compliance obligations.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by law.

3. Booking Approval and Payment Information

Submitting an inquiry does not automatically authorize us to make a reservation.

We will proceed with a booking only after the customer has agreed to the relevant booking details and the required process has been completed.

We do not collect payment card details through our general website inquiry forms.

If payment is required, the customer may be directed to an authorized payment provider or another appropriate payment method.

Payment information submitted directly to a third-party payment provider is subject to that provider’s privacy and security practices.

We do not claim to store or process complete payment card information unless our actual payment arrangements and security procedures expressly permit it.

4. When We Share Information

We may share relevant information with the following categories of recipients when necessary and legally permitted.

A. Travel Service Providers

We may share information with airlines, hotels, car rental companies, reservation systems, and other travel providers to search for options, process bookings, or manage existing reservations.

B. Service Providers

We may use third-party providers for services such as website hosting, business email, customer support, information technology, security, and payment processing.

These providers may process information on our behalf under appropriate arrangements.

C. Legal and Regulatory Authorities

We may disclose information where required by law, legal process, or a valid request from an authorized authority.

We may also disclose information when reasonably necessary to protect our rights, customers, staff, or business, subject to applicable law.

D. Business Transfers

If our business undergoes a merger, restructuring, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not sell personal information in exchange for monetary payment as part of our ordinary business operations.

5. International Data Transfers

Because travel services may involve international providers and customers, your information may be transferred to or accessed from countries other than the country in which you reside.

For example, information necessary to arrange an international flight or hotel reservation may need to be shared with a provider operating in another country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

6. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Managing inquiries and reservations.
• Providing customer support.
• Maintaining financial and business records.
• Resolving disputes.
• Meeting legal and regulatory requirements.
• Protecting against fraud and misuse.

Retention periods depend on the nature of the information, the service involved, and applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should avoid sending sensitive personal or payment information through unsecured communications.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

If we use analytics, advertising, or other tracking technologies, this policy and any applicable cookie notice should be updated to describe those technologies accurately.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a copy of certain information in a portable format.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or data-sharing activities, where applicable.

These rights are subject to legal conditions and exceptions.

To submit a privacy request, contact us using the details provided below.

We may need to verify your identity before responding.

10. Children’s Privacy

Our website and services are not intended to encourage children to submit personal information independently.

Where a travel reservation involves a child, information may be provided by a parent, guardian, or authorized person when necessary to arrange the booking.

We will handle children’s personal information in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, including travel providers and payment services.

We do not control the privacy practices of independent third-party websites.

Customers should review the relevant provider’s privacy policy before submitting information directly to that provider.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The updated version will be published on our website with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: