Cancellation & Refund Policy

Effective Date: September 2026

Nexora Destinations LLC (“Nexora Destinations,” “we,” “us,” or “our”) provides travel booking and reservation services, including flight tickets, hotel accommodations, and car rental services. This Cancellation & Refund Policy explains the terms applicable to cancellations, changes, and refunds for bookings made through our website, by phone, email, or other authorized channels.

1. General Cancellation Policy

Cancellation and refund eligibility depends on the terms and conditions of the airline, hotel, car rental company, or other travel supplier providing the booked service.

Before completing a booking, customers will be informed of applicable cancellation restrictions, refund conditions, penalties, and non-refundable amounts where available.

A booking that is identified as non-refundable by the applicable supplier may not be eligible for a refund, except where required by applicable law.

2. Flight Cancellation & Refunds

Flight tickets are subject to the fare rules and conditions of the applicable airline.

Refunds for voluntary cancellations will be processed according to the airline's fare rules.
Non-refundable fares generally cannot be refunded except where the applicable airline policy or law provides otherwise.
Airline cancellation or significant schedule-change situations may qualify for a refund under applicable U.S. Department of Transportation requirements.
If an airline cancels a flight or makes a significant change and the customer chooses not to travel or accept an alternative offered, the customer may be entitled to a refund as required by applicable law.
Any applicable airline penalties, fare differences, or service charges will be communicated to the customer before processing a voluntary cancellation when reasonably available.

For eligible U.S. air travel refunds, applicable DOT requirements will be followed.

3. Hotel Cancellation & Refunds

Hotel reservations are subject to the cancellation policy of the individual hotel or accommodation provider.

Refundable reservations may be cancelled within the applicable cancellation period.
Cancellations made after the permitted cancellation deadline may result in cancellation charges or no refund.
Non-refundable hotel bookings are generally not eligible for refunds.
No-show reservations may be non-refundable unless the applicable hotel policy states otherwise.

The applicable hotel cancellation conditions will be provided at the time of booking whenever available.

4. Car Rental Cancellation & Refunds

Car rental reservations are subject to the cancellation and refund policies of the applicable rental company.

Refund eligibility depends on the rental company's cancellation terms.
Prepaid or non-refundable rental reservations may be subject to cancellation charges.
No-show reservations may be non-refundable.
Any security deposit, authorization hold, fuel charges, damage charges, tolls, or other rental-related charges are governed by the rental company's terms and are separate from Nexora Destinations' booking service.

5. Nexora Destinations Service Fees

Any separately disclosed Nexora Destinations service, booking, processing, or administrative fee may be non-refundable once the requested service has been performed.

Any such fee will be disclosed to the customer before payment whenever applicable.

6. Refund Processing

When a refund is approved, Nexora Destinations will initiate the refund after receiving or confirming the applicable refund from the relevant airline, hotel, car rental company, or other supplier, where applicable.

Refunds will generally be made to the original payment method used for the booking.

The time required for the refund to appear in the customer's account may vary depending on the supplier, payment processor, bank, or card issuer.

7. Cancellation Request Procedure

Customers should submit cancellation requests as soon as possible by contacting Nexora Destinations through the contact information provided on our website.

Cancellation requests should include:

Customer's full name
Booking/reference number
Travel dates
Service being cancelled
Reason for cancellation, if applicable

A cancellation is not considered confirmed until Nexora Destinations provides written confirmation.

8. Supplier Delays and Processing Times

Nexora Destinations is dependent on airlines, hotels, car rental companies, and other suppliers for certain refunds and cancellations.

If a supplier takes additional time to approve or release a refund, the customer's refund may take additional time to process.

We will communicate material updates regarding the status of an eligible refund when reasonably available.

9. No-Show

If a customer does not appear for a flight, hotel reservation, or car rental without cancelling within the applicable cancellation period, the booking may be treated as a no-show and may be non-refundable according to the applicable supplier's terms.

10. Changes to Bookings

Changes to flights, hotels, or car rentals may be subject to:

Supplier change fees
Fare or rate differences
Availability restrictions
Nexora Destinations service fees, if applicable

Customers should contact us before making changes to their booking.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact Nexora Destinations first regarding any billing, cancellation, or refund concern so that we can review and resolve the matter.

Submitting a chargeback for a transaction that has already been refunded or resolved may delay the resolution process.

12. Policy Updates

Nexora Destinations LLC reserves the right to update this Cancellation & Refund Policy from time to time. The updated policy will be published on our website with the applicable effective date.

13. Contact Us

For cancellation or refund requests, please contact:

Nexora Destinations LLC
Email: support@nexoradestinations.com
Website: https://nexoradestinations.com/
Phone: (888) 673-5008

By making a booking through Nexora Destinations, customers acknowledge that the applicable supplier's terms and conditions may apply to the booked travel service.